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Junior Customer Success Consultant – Dutch speaker

Europe / Netherlands / NH / AMSTELVEEN /

#: 744000125154069 / R26_0009914|NL

Mid-Senior Level

Full-Time

Job Description

ABOUT THIS JOB 

This is an entry-level / early-career role with structured onboarding and close collaboration with senior colleagues. In this role, you will work closely with retail clients in the Tech & Durables and FMCG sector, helping them better understand their business, markets, and opportunities through NielsenIQ insights. 

As a Junior Customer Success Consultant, you will learn how to support client decision-making, turn data into clear stories, and build long‑term customer relationships — all with the guidance of experienced colleagues and structured training. 

 

RESPONSIBILITIES 

Client support & relationships 

  • Managing retailer relationships (with support) 

  • Participate in client meetings, governance calls, and follow-ups 

  • Help monitor customer satisfaction and key health metrics (e.g. NPS) 

Insights & analysis 

  • Use NielsenIQ tools to analyze market, category, and customer data 

  • Translate analyses into clear, actionable insights for internal and external stakeholders 

  • Contribute to Joint Business Plans by supporting analysis and tracking progress 

Collaboration & growth 

  • Identify potential client needs during day-to-day interactions and share opportunities with Account Development 

  • Act as a voice of the customer by escalating data quality or reporting needs 

  • Continuously develop your consulting and communication skills through coaching and training 

 

REQUIREMENTS 

What we’re looking for 

  • Bachelor’s degree in Business, Marketing, Communications, or a related field 

  • Recently graduated or early in your career (up to 2 years’ experience) in customer-facing, analytical, or retail-related roles (including internships or graduate roles) 

  • Fluent in Dutch and English 

  • Interest in data analysis, retail, and customer decision-making 

  • Comfortable working with numbers and learning new tools 

Nice to have 

  • Experience in Tech & Durables, FMCG, or market research 

  • Experience presenting insights to clients or stakeholders 

  • Exposure to consulting or customer success environments 

 

OUR  BENEFITS 

  • Customer Success Academy: extensive onboarding and ongoing learning to support your professional development 

  • Flexible hybrid working (home & office)  

  • Exposure to international colleagues while working with local Dutch clients 

  • Diverse Career Paths: explore various career paths within the NielsenIQ structure, both in the Netherlands and internationally, as you grow and advance in your role 

  • Volunteer time off 

#LI-hybrid-LN-1

Qualifications

https://jobs.smartrecruiters.com/NielsenIQ/744000125154069-junior-customer-success-consultant-dutch-speaker-

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