NIQ Insight Live UK 2025
Beyond loyalty: Winning consumers in a switching world.
13th November 2025
NIQ Office, Blue Fin Building, London SE1 0SU
Decode shifting consumer choices.
The rules of the game are changing fast in tech and durables. Consumers are more empowered, more demanding and more willing to switch than ever before. For manufacturers and retailers the big questions are clear: How do we earn and evolve lasting loyalty? What triggers defection? And how can you transform trialists to loyalists through innovation?
Join us on the afternoon of the 13th November as we uncover fresh insights and powerful strategies that will help you unlock growth and stay ahead of shifting consumer behaviour.
What to expect:
- Brand Loyalty Uncovered – Discover what really keeps consumers coming back.
- The Switching Triggers – Understand why shoppers switch and how to win them back
- Innovation That Inspires – See how breakthrough products and experiences reshape brand choice.
- Winning the Consumer Mindset – Uncover how to influence decision-making at critical moments of choice.
Secure your spot today and be part of the conversation shaping the future of tech and durables.
Agenda
2:30 – 3:00 pm – Registration, Coffee and Networking
3:00 – 3:45 pm – Beyond loyalty: Winning consumers in a switching world
3:45 – 4:00 pm – Q&A
4:00 – 6:00 pm – Cocktails & Canapes | Connecting with our Experts
Moderator and speakers
Nick Hague-Moss
Moderator, Head of Tech & Durables – Key Accounts (UK & Ireland), NielsenIQ
Nick has over twenty years of experience leading key client relationships in the UK and Asia. Nick is committed to working with organisations to address brand, product and customer challenges. With a background in data and market intelligence, Nick enjoys joining the dots from different sources to drive customer success.
Sam Tuck
Consumer Insight Consultant, NielsenIQ
Sam has spent more than 20 years delivering consumer insights. Since 2020 she has headed up the UK’s involvement in our global Consumer Life study. During this event, Sam will be sharing some trend insights around what has (and hasn’t) changed amongst consumers over the past 27 years, to help you prepare for 2026 and beyond.
Neil Bellamy
Consumer Insights Director, NielsenIQ
Neil has been helping manufacturers and retailers to understand the needs, behaviours and motivations of consumers for over 30 years. In addition to serving as the spokesperson for the long-standing Consumer Confidence Barometer (CCB), Neil collaborates directly with a range of Tech and Durables companies to enrich market sales data – covering the ‘What’, ‘Where’, and ‘When’ – by providing insights into the ‘Who’ is buying and ‘Why’ they choose specific products.
Event Details
Date: Thursday, 13th November
Time: 2:30 – 6:00pm
Location:
NIQ/GfK London Office,
Blue Fin Building
110 Southwark Street
London, SE1 0SU