Report

AI, the economy, and reviews are defining the next era of hospitality

What the findings from the 2026 Consumer Survey mean for your business

Report
AI, the economy, and reviews are defining the next era of hospitality

What the findings from the 2026 Consumer Survey mean for your business



This report provides insights into the fast-changing food and beverage industry, and identifies what brands can do to stay relevant.

It explores changes in three key areas: Artificial Intelligence, the economy and consumer engagement. It reveals how the forces of technology and inflation are rapidly shifting the way people choose restaurants and bars, and highlights the huge importance of reviews and recommendations in sustaining foot traffic.

Why should you download:

  • The Rise of AI in Hospitality
    From venue discovery to personalized recommendations, AI is becoming a trusted guide for consumers. Learn how to optimize your visibility in AI-driven search and communication.
  • Navigating Economic Challenges
    Understand how inflation and shifting spending habits are influencing consumer expectations—and how to meet them with value-driven strategies.
  • Winning Reviews & Recommendations
    Discover the top factors that drive revisits and online feedback, and how to turn every guest into a brand advocate.
  • Bridging the Generational Divide
    Explore how different age groups perceive AI and what it means for your customer engagement strategy.

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