Associate Director, FMCG Industry

Greater China / China / SH / Shanghai /

Customer Success

#: 744000087065100 / R24_0015046|CN

Mid-Senior Level

Full-Time

Job Description

About This Job

NielsenIQ Customer Success is a team to bring value to our customers by providing servicing excellence and industry thought leadership that identify business opportunity and drive growth for our customers, and leveraging modern technology to drive scale and speed to insight.We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielseniq and clients. Our service and delivery is the reason clients will continue to invest in our products and services. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.

Responsibilities

In-depth client engagement by insightful and actionable business advice
Ensure maximum client satisfaction through high level of client service standards in line with client expectations
Consult with clients regarding business concerns
Conduct external presentations and rive client satisfaction by providing insights and actionable recommendations during presentations
Supervise all stages of project management and monitor performance
Develop strategic understanding of industry trends, competition, and opportunities of Nielseniq
Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
Lead and coach team members, to build a stable and successful team with both solid expertise and succession pipeline.
Oversee and conduct assigned external and internal projects including preparation, delivery of reports and presentations, to ensure both efficiency and outcome.

Qualifications

BA / BS Required (MBA desirable)
10+ years research or marketing experience in leading Market Research/FMCG/Retailing companies with at least 4 years in team leader or people manager position
Client oriented, proactive client engagement, excellent client service skill
In-depth understanding of crossed FMCG categories, with basic knowledge on how FMCG manufacturers are doing planning, marketing, sales, trade marketing etc.
A consultant mindset in problem diagnosis and actionable solution propose based on data and data analysis
Strong commercial sense with in-depth understanding of trade marketing strategy
Excellent logical thinking and analytical skill
Excellent presentation skill
Good English skill both written and oral
Keywords: execution, inspire others, grows talent, learner, model integrity, innovates

https://jobs.smartrecruiters.com/NielsenIQ/744000087065100-associate-director-fmcg-industry