Greater China / China / GZ / Guangzhou /
Customer Success
#: 744000087053285 / R25_0014260|CN
Mid-Senior Level
Full-Time
Job Description
ABOUT THIS JOB
NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service.
This role is responsible for developing individuals and teams that execute against specific activities related to analytics and/or client response. Identifying and implementing ongoing improvements in efficiency and effectiveness in the way we service our clients. This role is also responsible for hiring and managing all aspects of people management.
RESPONSIBILITIES
- Conducts performance reviews for direct reports
- Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
- Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
- Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company’s quality standards
- Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
- Consult with clients regarding general concerns
- Conduct external presentations
- Supervise all stages of project management and monitor performance
- Drive client satisfaction by providing insights and actionable recommendations during presentations
- Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ
- Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
Qualifications
QUALIFICATIONS
- University degree or equivalent experience
- 4+ years professional work experience in retail or FMCG industry
- Strong data analysis capability and business acumen
- Strong communication skills
- Strong Business English knowledge, both verbal and written
- Experience working in a digital enabled environment
- Open minded to change
- Strong Project management skills
https://jobs.smartrecruiters.com/NielsenIQ/744000087053285-associate-manager-retailer-team