Customer Success Manager, APAC (Tech & Durables)

Asia Pacific / Singapore / 01 / Singapore /

#: 744000144700179 / R26_0020608|SG

Mid-Senior Level

Full-Time

Job Description

Our Regional Market Intelligence CSMs:

Act as strategic partners to our regional client HQ
Being an innovation agent. Drive change for faster reaction to changing market requirement.
Being an expert in your market (industry, products, channels etc.)

External

Onboard clients on our integrated platform
Drive adoption (i.e. activation, reactivation and engagement) of our platform within client organization by demonstrating clear ROI to client
Drive platform usage with senior regional stakeholders in the client organization (wherever relevant)
Develop fact-based answers to complex key business questions
Become a market expert in one or more categories / industry segments
Deliver insightful presentations and actionable recommendations to our clients
Coordinate client services cross countries and categories
Identify leads for cross sell and upsell opportunities with the client
Help improve renewal rate by demonstrating clear business outcome and value

Internal

Collect and provide feedback to product teams on functionality, features etc. of the platform as well as to ops and other teams on non-platform issues to drive better client experience
Collaborate with account management at the pre-sales and renewal stages
Collaborate with other business unit teams to identify opportunities for strategic assignments
Coordinate internal client services across different markets in the region

Qualifications

5 years of working or servicing experience with CPG/Tech and Durables brands
Good knowledge of NielsenIQ products especially Panels and Longitudinal tracking preferred
Strong analytical skills, hands- on and ability to do things independently
Adept in senior stakeholder presentations and conversations
Bachelor’s Degree required

https://jobs.smartrecruiters.com/NielsenIQ/744000144700179-customer-success-manager-apac-tech-durables-