Expert (Statistical Operations)

India / India / GJ / Vadodara /

Operations

#: 744000087036847 / R25_0021053|IN

Mid-Senior Level

Full-Time

Job Description

Location – Vadodara (Gujarat) Full time, Onsite

Expert (Reports to Operations Manager) is accountable for the implementation and improvements of operational processes and standards in the country, including quality performance and issue resolution while driving an ongoing improvement. Drive an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction.

Responsibilities

Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department
Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when require
Work with the quality team on first time right and cycle time reporting alongside with operations team to identify focus areas
Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing is done before escalating to Enablement team
Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content.
Understanding and execution on financial administration including invoicing, counter invoicing/cash collection.

Qualifications

Minimum of 3 – 4 years of experience in operations

Extensive knowledge of operational processes, systems and SOPs
Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of Operations – ability to translate technical detail as required for audience
Common business language knowledge (English): speaking and writing with fluency
Problem-solving, ability to understand and analyze data
Ability to train and to explain technical elements to different stakeholders
Ability to monitor activities, a good understanding of KPIs
Process-driven – ability to define and refine processes to ensure continual improvement in quality and on-time delivery
Proven organizational skills
Presentation skills
Process improvement methodologies
Project management skills – ability to accurately scope project requirements, manage stakeholder expectation
Bachelor’s Any Graduate, preference given to Mathematics, Statistics, Economics, Commerce, BBA
Master’s degree (Commerce, Statistics, Mathematics or a related field)
Exposure to SQL/Python and ML/AI and working with large datasets

https://jobs.smartrecruiters.com/NielsenIQ/744000087036847-expert-statistical-operations-