Africa and Middle East / Turkey / 34 / Istanbul /
Operations
#: 744000086591863 / R25_0021800|TR
Mid-Senior Level
Full-Time
Job Description
Please note that this role is for Black Sea Region (Trabzon – Erzurum- Samsun).
This managarial role supports field work activities enablement and administration trageting data driven field methodology compliance & quality data collection validations based on QCT Analyst, insights. This role includes team management responsibilities.
- Field Enablement and Administration
- Auditor support (Phone, chat with auditors)
- Visit planning activities/ Store visit re-assignments
- FW progress monitoring (RA, RRES, NIV, etc.)
- Conduct physical store check/control (including alternative checks during the extraordinary periods) if assigned by QCTA or other stakeholders.
- Panel controls (recruitment, TLS, PLS, etc.)
- Special projects coordination and status
- Store recruitment coordination and monitoring, and support in recruitment activity
- Provide support to internal and external clients field visits
- Support Auditors on improving store collaboration
- Field methodology compliance & Quality collection maintenance
- Monthly/weekly quality action plans alignment with QCT Analyst
- On-the-ground action driven by QCT Analyst insights and periodic reports
- Report action points feedback and status to Delivery Leader and QCT Analyst
- Team management
- Resource management (Hiring, interviews, resignation, related paperwork)
- KPI monitoring & compliance
- Provide on-the-job training and ad-hoc coaching of Auditors.
- Hardware management (Device preparation for Auditors)
- Finance and expense management
Qualifications
- College degree preferred (depending on the market minimum years of experience may be stated)
- Proficiency in Local language of markets in scope is required and English is preferred
- Knowledge of Field Audit Methodology, CDAR tools and processes (highly preferred)
- Professional maturity in relation to others and to work, which enable effectiveness while dealing with pressures and difficulties of a dynamic work environment
- Ability to come to an understanding of a situation, task, problem, opportunity
- Proficiency in collaboration tools (MS Office, Chat s/w)
https://jobs.smartrecruiters.com/NielsenIQ/744000086591863-field-team-leader