Greater China / China / SH / Shanghai /

Customer Success

#: 744000087067925 / R25_0014264|CN

Mid-Senior Level

Full-Time

Job Description

ABOUT THE JOB

As a Customer Success Retailer Manager, this position will be responsible for driving customer satisfaction and bring value through data insights and analysis via NIQ Retail measurement products, developing/delivering business solutions for retailer performance tracking and quantified opportunities.

RESPONSIBILITIES

• Conducts performance reviews for direct reports
• Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
• Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company‘s quality standards
• Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
• Consult with clients regarding general concerns
• Conduct external presentations
• Supervise all stages of project management and monitor performance
• Drive client satisfaction by providing insights and actionable recommendations during presentations
• Develop strategic understanding of industry trends, competition and opportunities of Nielsen
• Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
• Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team

Qualifications

QUALIFICATIONS

• University degree or equivalent experience
• 5+ years professional work experience
• Experience managing people
• Strong Business English knowledge, both verbal and written (and local language if required)
• Strong communication skills
• Experience working in a digital enabled environment
• Ability to work within a virtual environment
• Demonstrated strong leadership and people management skills
• Strong business and financial acumen
• Understanding of growth and brand strategy
• Strong Project management skills

 

https://jobs.smartrecruiters.com/NielsenIQ/744000087067925-manager-retailer-team