Asia Pacific / Malaysia / 14 / KL Eco City Bangsar /

#: 744000085838381 / R25_0020215|MY

Mid-Senior Level

Full-Time

Job Description

Role Summary
As an MI Regional Quality SME, you support the regional quality agenda by executing incident analysis, participating in RCAs, preparing and tracking action plans, and maintaining data quality in QEM/RCA-Tracker. You coordinate with Data Ops teams and Client Ops, prepare inputs for Global Quality Circles and contribute to monthly KPI reporting

Key Responsibilities
• Support QE analysis: identify incidents, prepare trend views and drill-downs for countries/product groups/clients. • Participate in RCA sessions with functional SMEs; document 5-Why flows, evidence, corrective and preventive actions; raise blockers to the Lead.
• Maintain QEM entries and RCA-Tracker (Problem Statement, Root Cause, action plans (APs), Owner, Due Date, Status); ensure monthly/weekly cadence adherence.
• Quality Circle preparation: assemble case packs, consolidate country inputs, update slides, capture decisions and follow-ups.
• Stakeholder support: liaise with Data Ops delivery leads/SMEs and Client Ops for fact checks and communication input.
• Reporting: contribute to monthly KPI updates (QE/OTD/RPD) and ad-hoc deep dives; maintain documentation and SOP links.
• Continuous improvement: flag recurring gaps in process/tools/training; share best practices across markets.

 

Qualifications

Work Experience 2+ years in MI operations (or in an MI value-chain area such as Panel Data, Coding, MDQC); good technical process understanding. Cross-business area experience in a previous quality role in RMS or CPS will be considered as well.

Education
Bachelor’s degree or equivalent professional experience

Competencies & Skills
• Strong analytical skills & attention to detail; able to structure complex issues into clear words.
• Excellent communication skills including English language (verbal and written)
• Problem Solving and Decision-Making skills
• Proactive attitude in recommending suitable solutions
• Taking ownership of executed tasks, driving progress and working out solutions
• Ability to work effectively in a team to achieve goals together
• Ownership & reliability; meets cadence requirements (prep/review/report-out).
• Team-oriented; collaborates with Data Ops, Client Ops and SMEs.

Tools
Microsoft 365, Power BI, Jira, SNOW/QEM; SQL/Python/R nice-to-have

https://jobs.smartrecruiters.com/NielsenIQ/744000085838381-mi-principal-data-operations-analyst