Greater China / China / GZ / Guangzhou /

Customer Success

#: 744000087049545 / R25_0012406|CN

Mid-Senior Level

Full-Time

Job Description

ABOUT THIS JOB 

As a Customer Success Retailer Sr. Analyst, this person will be responsible for driving customer satisfaction and bring value through insights and analysis via NIQ Retail measurement products, developing/delivering business solutions for retailer performance tracking and quantified opportunities.

RESPONSIBILITIES

1. Serving as primary point of contact for retail clients, facilitate day-to-day communication (eg industry talk) and handling all contractual delivery duties under guidance of line manager.
2. Construct & conduct analytical presentations by providing insights and actionable recommendations linked to client business questions needs.
3. Accountable for delivering regular reports and ad-hoc data requests, which are timely and precise according to client specifications.
4. Develop up-to date understanding of industry trends, competition and opportunities of NielsenIQ, and drive value creation for retailers
5. Adopt Customer Success transformation tools and modern technology to drive scale, relevancy and speed to insight.

Qualifications

A LITTLE BIT ABOUT YOU

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

QUALIFICATIONS

1. 2+ year experiences in research or marketing in Market Research/FMCG/Retailing industry
2. Excellent communication and consultative convincing skills by English and Mandarin
3. A consultant mindset in problem diagnosis and actionable solution propose based on data and data analysis
4. Good logical thinking and analytical skill
5. Good presentation skill

https://jobs.smartrecruiters.com/NielsenIQ/744000087049545-senior-analyst-retailer-team