Insight Summit Benelux 2026

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The NIQ Insight Summit 2026 comes at a pivotal moment for the market. In an environment that is evolving faster than ever, marked by volatility, changing consumer habits, and the impact of technology, 2026 is shaping up to be a turning point for companies that want to lead growth.

After many successful editions held in the Netherlands and Belgium, we are bringing together both markets for the first time in one unified Insight Summit Benelux, creating a unique opportunity to join forces, exchange perspectives, and unlock insights across both markets. By combining expertise and learnings from across the region, attendees will benefit from a broader view, richer discussions, and stronger networking opportunities.

This NIQ Insight Summit Benelux will offer a clear and actionable perspective to turn complexity into real business opportunities. It is an exclusive event where we will analyze the evolution of the consumer, the transformation of retail and the shopper journey, the role of artificial intelligence in decision-making, and the influence of the economic context on purchasing choices.

Through data analysis, strategic insights, and the expertise of NIQ specialists and guest speakers, we will dive into the major themes redefining the market:

  • New consumption paths: emerging behaviors and signals that anticipate the next market dynamics.
  • New retail models: how the shopper journey is evolving through omnichannel, convenience, and emerging formats.
  • Data and AI as a competitive advantage: predictive insights and technology for faster, more effective decisions.
  • From insight to impact: data-driven strategies to drive growth and create new opportunities.

Agenda

10:30 – Registration & Welcome Coffee

Grab a coffee or tea, and connect with other attendees.

11:00 – Live Event

Join NIQ specialists and inspiring guest speakers as they share expert perspectives, data-driven strategies, and real-world experiences.

11:00 Opening – Dorien Leyers, Moderator of the day

11:10 Welcome – Céline Grena, Managing Director Benelux, NIQ

11:15 Understanding Today’s Consumer Reality – Stephanie Baaklini, Commercial Director Belgium, NIQ & Danny van den Burg, Commercial Director Netherlands, NIQ

Join us for a forward-looking exploration of the trends transforming the FMCG and Tech & Durables industries across the Benelux region. Drawing on NIQ’s latest market intelligence, this session will uncover the key forces influencing consumer demand, retail evolution, and business performance in 2026 and beyond.

11:40 From AI Piloting to business impact – Jurgen Janssens, Executive Director & General Manager, Lenovo BeNeLux

AI is evolving from standalone pilots and chatbots into enterprise-wide capabilities that connect sales, service, supply chain, and retail. Organizations that successfully scale and integrate AI across their operations will be best positioned to improve decision-making, efficiency, and customer experiences. This session explores what it takes to move from AI experimentation to real business impact, supported by lessons from the FIFA World Cup 2026. The ability to scale and operationalize AI across the business is your key differentiator going forward.

12:05 The Questions Behind the Growth: Understanding What Shoppers Really Want – Liesbeth Dufornee, Head of Category Development, Bonduelle & Max Linn, Strategic Analytics & Insights Business Partner Benelux, NIQ

Consumers are changing. Categories are evolving. And many of the assumptions manufacturers hold about shopper preferences no longer go unchallenged. In this session, Bonduelle and NielsenIQ share how they partnered to investigate fundamental questions about the vegetable category, from packaging formats and shopper needs to their perceptions of quality, convenience, value, and sustainability.

12:30 – Lunch break

13:30 Conversational Commerce: A Generational Shift, Already Underway – Harmjan Oldenbeuving, Client Partner, Meta & Peter Teekens, Global Industry Leader – Marketing Effectiveness, NIQ

Conversational commerce is a generational shift already underway, driven by the scale of everyday messaging between people and businesses and the arrival of AI agents on both sides. This session explores Europe’s position and opportunity, introduces WhatsApp Business and agentic AI, and provides a practical framework for designing an end-to-end messaging journey. It also examines the measurement gap created by this shift, why no single methodology can capture its full commercial impact, and how connected measurement can bring incrementality, holistic analysis and decision-making closer to the speed of the market.

13:55 Balancing data & human intelligence in a data-driven world – Ludivine Szlazak, Category Development Lead Benelux, Kellanova

Store density in Benelux is strong – and the average store is about the size of an Olympic swimming pool. Every retailer is fighting for in-store traffic, but shelf remains they key physical point of contact of shoppers & assortment, how can and should data be used to best build assortment & shelf in a way that makes available space competitive.

It’s all about balancing:

  • balancing data (AI, datasharing) and human input
  • balancing rationality (data-driven decision) and strategy (human-driven decision) (eg. assortment development towards more healthy for banner perception, assortment differentiation while still feeding turnover)
  • balancing what shoppers say they want vs what actually sells
  • balancing willingness to find a one-size-fit-all answer vs a one-per-store approach

How to avoid falling into the trap of “too much data kills data,” while maintaining a clear identity as both a retailer and a supplier.

14:20 – Coffee break

14:50 The Next Era of Social Commerce – Ningxin Wu, Industry Lead TikTok Shop Netherlands/Belgium/Poland & Niek van Leeuwen, E-Commerce Lead Benelux, NIQ

A first glance on Tiktok Shop’s market entry and how it’s Reshaping Discovery and Commerce Growth in the Benelux.

15:15 Wrap-up & key takeaways – Dorien Leyers, Moderator of the day & Céline Grena, Managing Director Benelux, NIQ

15:30 – Drinks & Networking

Time to discuss the insights, exchange experiences with other brands, and network in an informal setting.

Speakers

We’re excited to share a selection of our confirmed speakers, with more industry experts and thought leaders to be announced soon.

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Dorien Leyers
Moderator

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Céline Grena
Managing Director Benelux,
NIQ

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Danny van den Burg
Commercial Director Netherlands, NIQ

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Stéphanie Baaklini
Commercial Director Belgium, NIQ

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Ludivine Szlazak
Category Development Lead Benelux, Kellanova

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Jurgen Janssens
Executive Director & General Manager, Lenovo BeNeLux

Liesbeth-Bonduelle-bw

Liesbeth Dufornee
Head of Category Development, Bonduelle

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Max Linn
Strategic Analytics & Insights Business Partner Benelux, NIQ

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Ningxin Wu
Industry Lead TikTok Shop Netherlands/ Belgium/ Poland

Niek van Leeuwen

Niek van Leeuwen
E-Commerce Lead Benelux, NIQ

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Harmjan Oldenbeuving
Client Partner,
Meta

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Peter Teekens
Global Industry Leader – Marketing Effectiveness, NIQ

Past editions