Support

We offer free support to all our customers

Watch our videos for more insights into our geomarketing software RegioGraph. The FAQs are a good place to start if you have a question about some aspect of RegioGraph. As a registered RegioGraph 2023, 2024 or 2025 user, you also have access to expert support through our free hotline.

Videos

RegioGraph how-to webinar: Data import and map creation

Webinar

RegioGraph how-to webinar: Data analysis and visualization

Webinar

Sales territory planning at Atos Medical

Webinar

FAQ – Frequently asked questions

Below are answers to some frequently asked questions

Free user hotline

Phone support & callback service

As a registered RegioGraph 2023, 2024 or 2025 user, you have access to expert support through our free hotline:

T +49 911 395 3902

If we are not available at the moment, you can leave us a message. We will call you back within 4 hours within the usual working hours (09:00 to 17:00 CET).

Please have your registration number ready.

Email Support

If you have a question outside of business hours, you can email us with your issue:

support.regiograph(at)smb.nielseniq.com

One of our experts will reply within 4 hours within the usual working hours.