Support

We offer free support to all our customers

Watch our videos for more insights into our geomarketing software RegioGraph. The FAQs are a good place to start if you have a question about some aspect of RegioGraph. As a registered RegioGraph 2023, 2024 or 2025 user, you also have access to expert support through our free hotline.

Videos

RegioGraph how-to webinar: Data import and map creation

Webinar

RegioGraph how-to webinar: Data analysis and visualization

Webinar

Sales territory planning at Atos Medical

Webinar

FAQ – Frequently asked questions

Below are answers to some frequently asked questions

Free user hotline

Phone support & callback service

As a registered RegioGraph 2023, 2024 or 2025 user, you have access to expert support through our free hotline:

T +49 911 395 3902

If we are not available at the moment, you can leave us a message. We will call you back within 4 hours within the usual working hours (09:00 to 17:00 CET).

Please have your registration number ready. If you haven’t yet registered, you can do so online. You can find your registration number on the insert included with the product.

Email Support

If you have a question outside of business hours, you can email us with your issue:

support.regiograph(at)smb.nielseniq.com

One of our experts will reply within 4 hours within the usual working hours.