Analysis

The Power of Gen X: Driving Brand Breakouts in U.S. Retail

Analysis
The Power of Gen X: Driving Brand Breakouts in U.S. Retail

In today’s race to win consumer loyalty, brands have been sprinting toward Gen Z and Millennials with TikTok campaigns, digital drops, and wellness-forward innovation. But a critical (and often overlooked) consumer group has quietly emerged as a retail powerhouse: Generation X.

Born between 1965 and 1980, Gen X shoppers may not command the flashiest headlines, but they’re delivering some of the strongest retail performance metrics across the board. At NIQ, we’re calling this generational influence “The X Factor”, a nod to both the often-underestimated role of Gen X and the outsized impact they’re having on purchase decisions, product discovery, and brand loyalty.

Read on to learn how smart brands are rethinking who they build for, and why Gen X is back in the spotlight.


What Makes Gen X the X Factor?


will be spent by Gen X alone in 2025 and will only keep climbing.

While Millennials crave novelty and Gen Z drives social virality, Gen X values consistency, elevated experience, and smart spending. They’re not impulse-driven, but once you win them over, they stick. That’s the real X Factor: long-term value.

Here’s how Gen X behaviors are shaping retail strategy in the U.S.:

  • They drive the rise of premiumization: Gen X is fueling growth in categories like craft coffee, specialty condiments, and better-for-you indulgences. They’re willing to pay more—but expect quality in return.
  • They’re omnichannel power shoppers: Gen X shops across digital and physical formats, often starting online but finishing in-store. They value efficiency and consistency in product availability.
  • They discover differently: Forget TikTok challenges; Gen X relies on recommendations, reviews, email, and retailer loyalty programs. A well-placed feature in Costco or a strong Amazon rating carries weight.
  • They seek functional and emotional ROI: Gen X wants products that work, but also resonate. Storytelling, heritage, and utility all matter. Sustainability is a plus—but only if the performance holds up.

The X Factor

Generation X has entered its peak spending years. Our new report with World Data Lab can help manufacturers and retailers win their loyalty and wallets.


While there are fewer Gen X shoppers than other generations, they are big spenders on a per-household basis.

Rethinking Innovation: Winning with Gen X in Mind


To win Gen X, brands must move beyond age-based stereotypes. This is a digitally savvy, high-expectation, financially empowered generation, and they want to feel seen.

Here’s how to meet them:

  • Reclaim quality as a point of differentiation: Gen X is less influenced by hype. Lead with benefits, not buzzwords. Position your brand around trust, performance, and practical indulgence.
  • Invest in repeatability, not just discovery: Gen X trial leads to loyalty—if the product delivers. Prioritize high-quality ingredients, useful innovation, and clear value propositions.
  • Balance analog and digital activation: This generation bridges online and offline worlds. Consider direct mail, email personalization, retail media, and endcap displays equally valuable touchpoints.
  • Feature real stories, not gimmicks: Gen X appreciates storytelling rooted in authenticity—especially if it reflects family, community, or quality craftsmanship.

Source: GfK Consumer Life Global 2023, E1/J1/M1 (global = 18 countries): *based on a list of 43 attitudinal statements